Privacy policy

Eightysix Trading Limited trading as Ecoware (“Ecoware”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, make a purchase, create an account, contact us, subscribe to marketing communications or otherwise interact with Ecoware.

We handle personal information in accordance with the New Zealand Privacy Act 2020.

1. Information we collect

The personal information we collect depends on how you interact with Ecoware and may include:

  • your name;

  • business or organisation name;

  • billing and delivery addresses;

  • email address and telephone number;

  • account and order information;

  • payment and transaction information;

  • information you provide when requesting samples, custom branding, product information or other services;

  • communications and enquiries you send to us;

  • marketing preferences; and

  • information about how you use our website.

When you visit our website, certain technical information may also be collected automatically, including your IP address, browser and device information, pages viewed, referring website and interactions with our website.

We aim to collect only personal information reasonably necessary for our business activities.

2. How we collect personal information

We generally collect personal information directly from you when you:

  • place an order;

  • create or use a customer account;

  • contact us;

  • complete a website form;

  • request a sample, quote or other service;

  • subscribe to email marketing; or

  • otherwise provide information to Ecoware.

We may also collect information automatically through our website using cookies and similar technologies.

In some circumstances, we may receive personal information from another person, organisation or service provider. Where required, we will take reasonable steps to ensure you are informed about that collection and how the information will be used.

3. How we use your information

We may use personal information to:

  • process, fulfil and deliver orders;

  • administer customer accounts;

  • process payments and transactions;

  • respond to enquiries and provide customer support;

  • provide samples, quotes, custom branding or other requested services;

  • communicate with you about orders or services;

  • maintain and improve our website, products and customer experience;

  • analyse website performance and usage;

  • maintain appropriate business and transaction records;

  • detect or prevent fraud, misuse or security issues;

  • comply with our legal obligations; and

  • send marketing communications where you have agreed to receive them or where otherwise permitted by law.

We will not use personal information for an unrelated purpose unless authorised by you or permitted or required by law.

4. Email marketing

If you subscribe to Ecoware marketing communications, we may use your contact details to send you information about products, resources, company updates and other relevant content.

You can unsubscribe at any time using the unsubscribe link included in our marketing emails or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending service communications necessary to fulfil an order, respond to an enquiry or administer your relationship with Ecoware.

5. Cookies, analytics and advertising

Our website uses cookies and similar technologies to operate the website, remember preferences, understand how visitors use the site, measure website performance and support our marketing.

We use services including Shopify, Google, Meta and Mailchimp, which may collect information through cookies, pixels and similar technologies. Depending on your preferences, these technologies may be used for personalisation, analytics and marketing purposes.

You can accept, decline or manage non-essential cookies using the cookie and privacy preferences available on our website. Required cookies that are necessary for the website to function cannot be disabled through these controls.

You can update your cookie preferences at any time.

6. Shopify and payments

Our online store is hosted by Shopify, which provides the ecommerce platform used to operate our online store.

Information necessary to operate the store and process transactions may therefore be processed by Shopify and relevant payment service providers.

Payment providers process payment information in accordance with their own security requirements and privacy practices.

7. Sharing personal information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our products and services.

These may include providers supporting:

  • ecommerce and website hosting;

  • payment processing;

  • order fulfilment, freight and delivery;

  • customer communications and email marketing;

  • analytics and website performance;

  • advertising and marketing;

  • IT, data storage and security; and

  • professional or business services.

We may also disclose personal information where required or authorised by law.

We do not sell personal information.

8. Overseas service providers

Some of the service providers Ecoware uses may process or store information outside New Zealand.

Where personal information is disclosed outside New Zealand, we will handle that disclosure in accordance with the Privacy Act 2020 and take appropriate steps where required to ensure the information receives suitable privacy protection.

9. Storage, security and retention

We take reasonable steps to protect personal information from loss, unauthorised access, use, modification or disclosure.

Personal information may be stored electronically by Ecoware or by service providers acting on our behalf.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting and business requirements.

No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

10. Accessing and correcting your information

You have rights under the Privacy Act 2020 to request access to personal information Ecoware holds about you and to request correction if you believe that information is inaccurate.

To make an access or correction request, contact us using the details below.

If we do not make a requested correction, you may have the right to ask us to attach a statement of correction to the information.

11. Third-party websites

Our website may contain links to websites operated by third parties.

Ecoware is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party service you choose to use.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, service providers or legal obligations.

The current version will be published on this page with the date it was last updated.

13. Questions, requests and complaints

If you have questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, contact:

Ecoware
Eightysix Trading Limited trading as Ecoware
26B Williamson Avenue, Grey Lynn
Auckland 1021, New Zealand
hello@ecoware.co.nz

If you are not satisfied with our response to a privacy concern, you may also contact the New Zealand Office of the Privacy Commissioner.

Office of the Privacy Commissioner

Last updated: September 2026